Texas lemon law complaint, step by step
- Collect your documentsPurchase or lease contract, warranty booklet, every repair order, loaner records and letters with the manufacturer.
- Send written notice to the manufacturerDescribe the defect and repairs and ask for a final repair. TxDMV recommends certified mail and publishes a sample letter.
- File the complaint with TxDMVOnline through the complaint system (fastest) or by mail to TxDMV Enforcement Division, 4000 Jackson Ave, Austin, TX 78731. Include the $35 fee.
- Final repair opportunityThe complaint gives the manufacturer notice and a last chance to repair.
- Review and mediationA TxDMV case advisor checks completeness and eligibility and tries to settle the case.
- HearingAn independent hearing examiner hears both sides. Bring your records, and the vehicle if asked.
- DecisionIssued in writing within 60 days after the hearing closes. TxDMV issues the final order.
- Rehearing and appealEither side may ask TxDMV for a rehearing, then appeal to a district court in Travis County.
Preparing for the hearing
- Put repair orders in date order and highlight the mileage, the complaint and the dates in and out.
- Bring proof you mailed the written notice.
- Explain in plain words how the defect affects driving, safety or value, with dates.
- Expect the manufacturer to argue abuse, neglect or modification, or that the defect is minor (§ 2301.606(b)); bring maintenance receipts.
Need the letter? Use our Texas lemon law notice letter generator. Not sure you qualify? Use the checker above or the lemon law checker for Texas owners.
Frequently asked questions
How do I file a lemon law complaint in Texas?
Send the manufacturer written notice, then file a Lemon Law complaint with TxDMV with the $35 fee, online through the TxDMV complaint system or by mail, within six months after the earliest of warranty expiration, 24 months or 24,000 miles.
Do I need a lawyer for a Texas lemon law case?
No. The TxDMV process is open to owners directly, with case advisors and mediation. Some owners still hire an attorney for the hearing.
Who decides a Texas lemon law case?
An independent hearing examiner, after TxDMV review and mediation. The examiner issues a written decision within 60 days after the hearing closes, and TxDMV issues the final order.
Sources
Checked on October 10, 2026. Read how we verify every rule in our editorial policy.